Privacy Policy

At Clean Energy Experts, LLC ("CEE," "we," or "us"), we value your privacy. This privacy policy describes our collection of personal information from users of MyEnergySolution.com, as well as our use and disclosure of that information. By using MyEnergySolution.com, you consent to the collection and use of personal information in accordance with this policy. 

 Summary

This brief summary tells you the basics of our privacy commitment to you-how we collect and use your information, how we protect it, and who can see it. We encourage you to read the entire privacy policy below for full details.

• We obtain personal information from you directly, from your transactions with us on this Site, our Call Center (as defined below) and from third parties.
• In order to provide you with potential clean energy solutions and recommendations as well as to connect you with the appropriate clean energy service providers, we may sell your personal information to third parties such as, without limitation, solar energy providers, home improvement service providers and energy efficiency consultants.
• We may also dispose of and/or sell your personal information as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction.
• We only sell or otherwise dispose of your personal information where you request a solar or energy efficiency consultation or that a clean energy provider or home improvement service provider contact you.
• You may opt out of having your information sold/transferred to third parties and may opt out of receiving communications from us as well.

What is “Personal Information”?

“Personal information,” as used in this policy, is information that specifically identifies an individual, such as an individual’s name, address, telephone number, or e-mail address. Personal information may also include information about an individual’s activities, such as, without limitation, information about his or her activity on MyEnergySolution.com, home ownership, home statistics, home energy usage or utility provider. It may also include demographic information, such as date of birth, geographic area, and preferences, when any of this information is linked to personal information that identifies that individual.

Personal information does not include “aggregate” or other non-personally identifiable information. Aggregate information is information that we collect about a group or category of products, services or customers that is not personally identifiable or from which individual identities are removed. We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes.

What Information Do We Collect?

Passive Information We Collect About You

When you visit MyEnergySolution.com, some information is automatically collected, such as your IP address, browser type, system type, the content and pages that you access on MyEnergySolution.com, “referring URL” (i.e., the page from which you navigated to the MyEnergySolution.com), the pages you navigate to on MyEnergySolution.com, and from which you leave MyEnergySolution.com, as well as the time you spend on MyEnergySolution.com.

We collect this information passively using technologies such as standard server logs, cookies, and clear GIFs (also known as “Web beacons”). We use passively-collected information to administer, operate, and improve MyEnergySolution.com and our other services and systems, and to provide services and content that are tailored to you. If we link or associate any information gathered through passive means with personal information, we treat the combined information as personal information under this policy. Otherwise, we use information collected by passive means in non-personally identifiable form only.

Also, please be aware that third parties may set cookies on your hard drive or use other means of passively collecting information about your use of their services or content. We do not have access to, or control over, these third-party means of passive data collection.

Personal Information We Collect From You

We may also collect personal information from you, specifically information that you provide to us in a variety of ways on MyEnergySolution.com. For instance, when you register for a consultation, post a request for information about products or services, request support, or otherwise communicate with us, we collect the personal information that is provided to us. We may collect personal information such as name, e-mail address, city, state, country, other demographic information, and interests and preferences in these manners. For example, when a user registers for our site or registers for a consultation, we collect the user’s name, email address, phone number, address and other geographic information as well as information about your home and home energy usage.

Information We Collect from Other Sources

We may receive information about you, including personal information, from third parties, and may combine this information with other personal information we maintain about you. If we do so, this policy governs any combined information that is personally identifiable.

Call Center Information

Use of Personal Information Collected Via Call Center

To facilitate our business, we also utilize a telephone call center (the “Call Center”). Our Call Center handles all inbound calls from the public via the telephone number listed on the Site. In this instance, we may collect personal information from you, specifically information that you provide to us during the call. For instance, if you request a solar consultation, register for an account with us, post a request for information about products or services, request support, or otherwise communicate with us, we collect the user’s name, email address, phone number, address and other geographic information as well as information about your home and home energy usage.

Depending on your request to the Call Center, we may use the information provided to the Call Center as outlined in the section “How Do We Use Your Personal Information?” below. For example, in order to help provide callers with potential clean energy solutions and connect such callers with the appropriate clean energy service providers, we may sell or otherwise dispose of a caller’s personal information. For a more complete description of how we may use your personal information, please read the section “How Do We Use Your Personal Information?” below.

From time to time, we may also use the Call Center to contact, via telephone, our users about offers, contests, events, news, programs, and other retail opportunities from us and/or selected third parties that may be of interest to you or for other purposes as outlined in the section “How Do We Use Your Personal Information?” below.

“Do-Not-Call” List

You may have your telephone number or cell phone number listed on a state or federal do not call registry. By registering and using this Site, you agree that such act constitutes a purchase, an inquiry and/or an application for purposes of the Amended Telemarketing Sales Rule, 16 CFR §310 et seq. (the “ATSR”). Notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, you have authorized us to contact you via telemarketing in accordance with the ATSR. Further, if you are residing outside the United States, by registering and using this Website, you acknowledge that the processing of your Personal Information may involve the transfer of such Personal Information from within or outside the European Economic Area (“EEA”) to countries within or outside the EEA whose data protection regulation may not be as stringent as that within the European Union.

Please note that if our Call Center contacts you and you request that we no longer contact you via telephone, we record your name on a separate “Do Not Call” list maintained by the operators of SCA. We honor your “Do Not Call” request within a reasonable time from the date of your request, in any event, not to exceed thirty days from the date you make such request. Once we place your name on our internal “Do Not Call” list, we will no longer contact you via telephone (unless you submit another inquiry or request for information from us subsequent to your request); however, we may still contact you via the email or direct mailing address that you provided us in your inquiry to us (if at all) pursuant to the terms of this policy.

We allow you to opt-out from receiving other communications from CEE as described in the “opt out” section below.

Please note that our process to honor your “Do Not Call” request impacts only calls may by us or by those entities on our behalf. You may still receive telephone calls from third parties to whom we have shared your information (if at all) regarding their products and services in which case you will need to request that those parties not call you, in the event they call you regarding their products and services, on a case-by-case basis.

Taped Calls

Calls should only be taped for specified purposes, which a reasonable person would consider appropriate under the circumstances. The taped information will only be used by the Call Center for the specified purposes described to the caller.

Not all calls by the Call Center will be recorded. If the Call Center elects to record a call, the Call Center will obtain the consent of the caller prior to taping the call by informing the caller that the conversation is being taped and the purpose for the taping by either an automatic recording or a Call Center representative. Callers who continue to place the call have provided implied consent.

The Call Center will comply with applicable law regarding the deletion of any tapes pertaining to a caller’s personal information upon written request within a reasonable time, provided that such records are not required for legal or business reasons relating to the services being provided to the caller. The written request shall specify the name of the caller and date of the call for retrieval purposes. A summary of the call will still be recorded as set out above.

The Call Center’s recorded calls will be stored and cataloged in such a way that they may be easily and individually retrievable and, where circumstances warrant, erasable.

The taped call will be subject to the safeguards, access, retention and disposal policies as set out in the Section “Security” below.

How Do We Use Your Personal Information?

Selling Personal Information

We are in the business of selling personal information about our users and visitors to third parties, such as, without limitation, solar energy providers, home improvement service providers and energy efficiency consultants/auditors. We may sell or otherwise dispose of such personal information to help provide you, our users, with potential clean energy solutions/recommendations as well as to connect you with the appropriate clean energy or home improvement service providers or other third party service providers not affiliated with us that may be of interest to you.

Accordingly, we may sell, rent, disclose or otherwise dispose of your personal information to these third parties who then may use such information for their own purposes (including for commercial purposes), may contact you regarding their products and services, or may disclose or dispose of your personal information to other third parties for their own purposes.

Please note that we only sell or otherwise dispose of your personal information where you request a solar consultation or for a clean energy provider or home improvement service provider to contact you.

If for any reason you want to opt out of this disclosure, please see the “opt out” section below to learn how.

Please note any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties.

Disclosing Your Information as a Part of a Merger, Sale or Other Financing

Also, information about our users, including personal information, may be disclosed and/or sold as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction by us, as well as in the event of an insolvency, bankruptcy or receivership in which personal information could be transferred and/or sold to third parties as one of our business assets.

Using Your Information to Improve MyEnergySolution.com

In addition, we may use personal information to provide services and information that you request; to enhance, improve, operate, and maintain MyEnergySolution.com, our programs, services, website, and other systems; to prevent fraudulent use of MyEnergySolution.com and services; to tailor your user experience; to maintain a record of our dealings with you, and for other administrative purposes.

Using Your Information to Contact You About Products, Services, Offers, etc.

We may also use your personal information to contact you via direct mail, email and/or telemarketing (via us or our Call Center) regarding offers, contests, events, news, programs, and other retail opportunities from us and/or selected third parties that may be of interest to you.

In addition, we may also share your personal information with our marketing partners or other third parties. Accordingly, we may use the personal information that you supply to us and we may work with our marketing partners or other third parties to bring selected retail opportunities, offers, contests, programs, events or news to you via direct mail, email and/or telemarketing. You may have no relationship with these other companies. In addition, we not responsible for the content of any third party communications sent to you.

We allow you to opt-out from receiving marketing communications from CEE as described in the “opt out” section below.

Disclosing Your Information to Help Operate MyEnergySolution.com

We may disclose personal information to third-party service providers (e.g., payment processing and data storage and processing facilities) that assist us in our work. We limit the personal information provided to these service providers to that which is reasonably necessary for them to perform their functions.

Disclosing Your Information if Legally Required

We may also disclose personal information if we believe that doing so is legally required or is in our interest to protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights or property of others.

Using Your Information with Affiliate Companies or Subsidiaries

Although we do not presently have a parent company or any subsidiaries, joint venture partners, or other companies that we control or are under common control with (collectively, “affiliates”), we may in the future. We may share some of all of your personal information with our affiliates, in which case we will seek to require those affiliates to honor this privacy policy.

Using Your Information to Aggregate Statistics

We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, our website and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.

How Can I Opt Out or Not Be Contacted By MyEnergySolution.com?

Unsubscribing from Company Communications

Since we are in the business of selling personal information about our users to third parties, we must (a) give consumers the right to exercise a cost-free opt-out from having their information shared with or sold to third parties; or (b) upon a consumer’s request, (1) provide the consumer with a list of all the companies to whom we have provided that consumer’s personal information for marketing or commercial purposes and (2) provide the consumer the categories of information shared with the third parties.

You may opt-out from having your information shared with or sold to third parties and you may request the list referenced in subsection (b) in the paragraph above by sending us an email given at the end of this policy. In addition, please note that the list referenced in subjection (b) in the paragraph above is free to the consumer; however, we are only required by law to respond to one request per year.

If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving commercial email from us by sending us an email or by writing to us at the address given at the end of this policy.

Additionally, if you do not wish to be notified by postal mail regarding products, services, events, programs, and offers that we believe you may find of interest, you may opt-out from such communications by sending us an email or by writing to us at the address given at the end of this policy.

Unsubscribing from Third Party Communications

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties.

Please note that our unsubscribe process impacts only the future delivery of electronic mailings disseminated by us on our own behalf. You may still receive electronic mailings sent on behalf of third parties and your personal information may still be shared by us with third parties for use in offline marketing and data appends, including email appends unless you unsubscribe as provided above.

You should also note that unsubscribing from our electronic mailings will not automatically unsubscribe your information from any third party business associates and licensees of the data. Since third party associates and licensee partners maintain separate databases from us, and you will need to unsubscribe from each source individually, if desired. This allows you the freedom to pick and choose which subscriptions to maintain and which to discontinue.

Users Under Age 13

It is our policy that visitors to our Site who are under the age of 13 should not post or provide information on our Site without the consent of their parents. The Child Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 18. If you are under the age of 18, please do not supply any personal information through the site. If you are under the age of 18 and have already provided personal information through the site, please have your parent or guardian contact us immediately, so that we can remove such information from our files. Your parent or guardian may contact us at the address below.

What Happens if I Click on a Link to Another Website?

For your convenience, MyEnergySolution.com may contain links to other Web sites, products, or services that we do not own or operate. If you choose to visit or use any third-party products or services, please be aware that this policy will not apply to your activities or any information you disclose while interacting with third parties.

International Visitors

MyEnergySolution.com is hosted in the United States and is generally intended for United States visitors. If you visit from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please be aware that you are transferring personal information to the United States. The United States does not have the same data protection laws as the EU and some other regions. By providing personal information to us, you consent to the transfer of it to the United States and the use of it in accordance with this policy.

Security

We use reasonable security measures that are designed to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please note, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any personal information or other information. You transmit personal information to us at your own risk.

Updates to This Policy

We may occasionally update this policy. When we do, we will also revise the “last updated” date at the end of the policy. Your continued use of MyEnergySolution.com after such changes will be subject to the then-current policy. We encourage you to periodically review this policy to stay informed about how we collect, use, and disclose personal information.

Contacting Us

If you have any questions, comments, or concerns about this privacy policy, email us at contact@cleanenergyexperts.com.

This policy was last updated September 26, 2011.